Summary of Changes-terms-and-conditions

From 20 January 2023, the Terms and Conditions within our Customer Contracts will change. You’ll find a short summary below.

In our new Terms and Conditions, we’ve made the following key changes:

• Updated the European Commission Standard Contractual Clauses for customers subject to the GDPR and incorporated the UK International Data Transfer Addendum to apply to customers subject to the UK GDPR.
• Clarified various rights and obligations in relation to our billing processes, charges and fees, including:
• describing how changes in our pricing are notified. Plus, specifying when certain charges may change without prior notification (e.g. international messaging charges);
• describing how and when third party charges (e.g. credit card companies and carries) may be passed on;
• outlining our Service suspension rights and collection cost reimbursement rights if your payment obligations are not met. This includes if direct debit arrangements are not maintained, or if your account remains inactive for an extended period of time;
• confirming that Monthly Access Fees are billed in advance; and
• clarifying that we do not accept payments via BPAY.
• Added a new section of our Terms and Conditions. This details the additional security obligations and usage restrictions applicable to customers’ or resellers’ use of our API in Integrations (as defined in the Terms and Conditions). We have also reserved our rights to we conduct monitoring activities to verify compliance with the new requirements.
• Noted that in relation to our resellers’ use of developer APIs, we specifically require compliance with applicable developer terms, including security terms.
• Extended our Services use restrictions so that:
• the Services may not be used to transmit, store or process Cardholder Data;
• you must ensure that you use best security practices in using the Services, including securing any website or infrastructure you have which may affect our Services;
• we have the ability to block / restrict sending to international destinations at our discretion; and
• you provide additional warranties and indemnities in respect of specified uses of the Services.
• Extended the liability disclaimers in our Terms and Conditions to cover liability arising from your use of any third-party products.

If you have questions about this Policy, please contact our Support team Contact

Regards,