1013 Mount Tabor Garden City New York
Customer support
Give customers an easy way to reach out with queries or ask for help with two-way chat using a dedicated number.
Use the same mobile number for SMS, every time.
Make it easy for your customers to recognise you by choosing one mobile number, and sticking with it.
JOIN CUSTOMERS
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Get set up fast.
Simply log in to the SMS APP portal to choose your dedicated virtual number. Getting started is easy as.
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Make yourself known.
Customers can save your mobile number to their contacts. Then, when they have a question, you’re right there.
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Offer peace of mind.
By using the same sender ID each time, all your messages stay in a single, secure thread. Customers know it’s you.
Dedicated number
Here’s how a dedicated number can help your business boom.
Customer service
Take customer service to the next level.
When it comes to great customer service, two-way chat is where it’s at. And you’ll need a dedicated virtual number to make the most of these helpful chats.
Keep track
Keep track of all your conversations.
With a dedicated virtual number, all of your conversation threads are stored in your inbox. Both you and your customers can easily refer back to past messages.
Save time
Save time with automated sending.
Free up your team’s time by setting up automatic responses to common queries. Then, when a customer sends you a message, you can ping them straight back with an answer.
Want to see for yourself?
Try using a dedicated number to do all this.
Try using a dedicated
number to
do all this.
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Managing appointments
Confirm bookings via your dedicated virtual number, and follow up with appointment reminders to minimise no-shows.
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SMS surveys
Find out what your customers really think with short and snappy surveys about their experience with you.
Frequently asked questions
What’s the difference between a dedicated virtual number and a dedicated alpha tag?
Both are dedicated — as in, yours and yours alone. But a dedicated alpha tag, also known as an alphanumeric sender ID, can only send texts one-way (unlike a dedicated virtual number, which you can use to send and receive SMS). With this in mind, alpha tags are ideal for things like two-factor authentication and SMS marketing that doesn’t require a reply.
What happens if I don’t use a dedicated virtual number?
If you don’t use a dedicated mobile number or alpha tag, your SMS messages will be sent from our shared numbers pool. Shared numbers come with your account at no extra cost, but each message is sent from a different number. Your customers can still reply and unsubscribe to these messages — but your messages won’t appear as a single thread on their phone.
I’ve heard about short codes. How do they compare to a dedicated number?
A short code is a special 5 or 6 digit telephone number that can be used to send and receive SMS and MMS messages. SMS APP currently offers short codes in the US and New Zealand.
If you’re in Australia, short codes come with high costs and compliance requirements. It’s why we offer dedicated virtual mobile numbers here instead.
How much does a dedicated virtual number cost?
All our plans (except the Basics plan) come with one dedicated number included. You can purchase more numbers from $29 each.
