1013 Mount Tabor Garden City New York
Sign up to a messaging plan
Chatbox to SMS is included in the following bundles: Conversations, Pro, Pro Plus, and Advanced.
Chatbox to SMS
Seamlessly move website chat conversations with prospects and customers to SMS on their mobile devices, where it suits them most.
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Always on
Boost your website lead conversion
rates and customer response times by capturing all enquiries 24/7. -
Convert and close
Speed up your sales cycle and win
more business by staying connected with your prospects and customers. -
Easy-to-use inbox
Manage enquiries and track leads in one central spot. Easily send and receive replies from your SMS APP inbox.
The key features
Continue conversations with customers on their mobile phones after they have closed their browser,and create a customisable auto-response so you don’t keep them waiting in the meantime.
Cut through with SMS
Continue conversations with customers on their mobile phones after they have closed their browser, and create a customisable auto-response so you don’t keep them waiting in the meantime.
Customise and personalise
Customise the Chatbox to suit your business needs before adding to your website. Incorporate your branding by changing the colours.
Automate your response
Create tailored auto-responders on Chatbox to acknowledge customer enquiries, manage response times, and provide opening hours. Set up your first automatic SMS to let your prospect know you’ll follow up soon.
Real time central inbox
Communicate with customers and prospects through SMS APP’s real time inbox. Easily manage active enquiries, track conversation history, and archive any closed conversations.
Ways to use
Sending replies to website enquiries as a text message ensures your recipients can convenientlycontinue the conversation, even when they’re on the go.
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Customer service and
supportQuickly follow up on questions, comments, and concerns
without having to keep your customers at their desktop. -
Quotes and pricing
enquiriesReply to leads in a convenient and engaging way.
Keep communication open even when you’re offline. -
Lead generation
marketingCapture new leads from website
visitors when they’re most engaged, and manage them from your inbox. -
Appointment bookings
Allow patients and clients to enquire about your opening
hours or text them about appointment availability.
Looking for support?
If you'd like help configuring Chatbox to SMS with your own colours or automated responses, or to find help embedding Chatbox to SMS for either Shopify, Google Tag Manager, or Wordpress, click onto our support site and you should find everything you need. If not, don't hesitate to contact us and our team of experts will be glad to assist.
Why SMS APP
With 20 years of messaging experience, our trusted messaging experts support customers across every industry.We know the challenges your business faces and how to solve them.
Best-in-class
platform
- Integrated into over 85 leading software systems
- Easy-to-use web SMS portal
- No software to install
- Tier 1 security features
Proven and trusted
expertise
- 22 years of industry
experience - Over 65,000 customers globally
- Experts who understand
your needs - 420+ million messages
sent monthly
Most connected
partner
- Direct connections to carriers
- Over 85 third-party integrations
- On-shore delivery
- Access to SMS, MMS, and mobile landing pages
24/7 customer support
support
- 24/7 Live chat and email support
- Free phone support 5 days until late
- Local onshore support
- Global team available 24/7
Get started in 4 easy steps
Get started in
4 easy steps.
Set up SMS APP’s Chatbox to SMS in less than 10 minutes. All you need is a dedicated mobile number from SMS APP.
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Configure your Chatbox to SMS
Log into the SMS APP portal to tailor your Chatbox to SMS with your brand colours, and set up auto-responses.
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Generate your code snippet
Once configured, you will be immediately provided with a code snippet to be embedded on your website.
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Implement Chatbox to SMS on your website
Simply embed the code snippet across your website — or on specific pages — and you’re live!
Frequently asked questions
How is Chatbox to SMS different from traditional webchat?
Chatbox to SMS allows you to capture customer enquiries and their details, including their name and mobile phone number, directly from your website. Unlike traditional webchat, your customer doesn't need to wait at their computer for your response — or risk disconnection.
You will reply to their enquiry using your real-time SMS APP inbox, and your reply will be sent as a text message to their mobile phone. This allows your customers to close their browser and walk away from the computer without ending the conversation. Your customer can reply when it's convenient to them.
How are we notified of customer enquiries?
Via the SMS APP portal:
All customer enquiries are collected within your SMS APP inbox, and you will be promoted with a desktop notification (if enabled) to respond to customers directly from this inbox.
By email:
You can also configure email alerts, or use automation rules to forward the message to email so you can use our Email to SMS functionality to reply directly from your email inbox.
By API or Webhook:
Customer enquiries from the Chatbox are also treated as normal inbound SMS messages, and will appear in API responses and Webhooks, allowing you to respond from external software that integrates with SMS APP.
How do customers respond to us?
Customers will receive your response as a text message to their mobile phone. To respond, they can simply reply by text message.
What if we're offline or unavailable?
Chatbox to SMS is customisable to suit your business, including an auto-response. Easily configure your auto-response to include business operating hours and expected response times, to help deliver a great customer experience.
What sender ID will customers see on their mobile phone when we respond to them?
A dedicated number is required to access Chatbox to SMS, which enables you to have a two-way conversation with customers. The sender ID customers will see when receiving a text message from you will be your dedicated number, which looks like an Australian mobile number.
