SMS for customer support

Enhance your end-to-end customer experience with SMS conversational messaging

Faster outcomes

SMS messages are opened faster and more often to help resolve issues faster
Manage multiple chats

Boost productivity with two-way SMS so customers can respond on their time
Effective workflow
management

Handle enquiries with text-based workflows that reduce call queues

Customer Support

How using SMS for customer support can benefit your business

Integrate and automate to redirect inbound enquiries and send support ticket updates and communicate better with your customers

How using SMS for customer
support can benefit
your business

Contact centres

Adopt a multi-channel service model as an efficient and convenient way to handle customer enquiries and create better experiences.
Transport and logistics

Provide customers with proactive communication about any upcoming deliveries, including authority to leave messages and delivery confirmations.
Hospitality and travel

Establish a single point of contact so any staff member can quickly answer questions or issues that guests may have with bookings or reservations.
Insurance

Resolve insurance claims faster and send convenient claim-in-progress updates for better customer service.